Our Mission & History
Hope Island Medical Centre has proudly served our community since 2006. Our dedicated team of AGPAL-accredited GPs covers all aspects of General Practice, treating patients as partners in the management of their health.
Our mission is to provide patient-centred care in a friendly, professional environment, underpinned by the latest evidence and continual learning.
Our Core Values
Mutual Respect
Partners in your care
Integrity
Trust and transparency
Compassion
Understanding with kindness
Excellence
Working for the best outcomes
Quality Care
Evidence-based medicine at every step.
Community Focus
We treat you like family.
Continual Learning
Ongoing training and innovation.
Our Awards
RACGP QLD Doctor In Training of the Year 2023
AAPM QLD Practice Manager of the Year 2016
AGPAL General Practice of the Year Finalist – Homeworld Helensvale Medical Centre
AGPAL General Practice of the Year - Hope Island Medical Centre
Accredited & Affiliated With
Our Location
Hope Island Medical Centre10 Santa Barbara Road, Hope Island QLD 4212
Get Directions
Patient Feedback
In their endeavour to provide quality medical care to you and your family, the doctors would welcome both positive and negative comments so that they may improve their services to you. Periodically you may be asked to complete a questionnaire. These are completely anonymous and confidential.
Healthcare Clinics GC Pty Ltd provides your treating doctor with practice management services and staff act in accordance with their instructions. Your treating doctor is an independent individual GP tenant who is responsible to you for all conduct.
If you are unhappy with any aspect of the care or service you receive at this practice, please speak to one of your doctors, the practice manager or the reception staff, and the issue will be addressed. You are also welcome to submit your feedback in writing.
Patient Rights
As a patient of Hope Island and Homeworld Helensvale Medical Centres, you are entitled to the following rights:
- Be treated with care, respect, and dignity.
- Know what services are available to you.
-
Receive a clear explanation of:
- Your condition.
- Any planned treatments or procedures.
- Alternative treatments or procedures.
- Possible side effects or after-effects.
- Withdraw your consent at any time. You should only give consent if you feel suitably informed.
- Be informed of likely costs before any procedures.
- Request a second opinion.
- Know the identity and professional status of individuals providing your care.
- Be involved in planning and implementing your care.
- Have your treatment details kept confidential, unless disclosure is required by law.
- Request to view your medical file.
- Privacy during treatment or procedures in a safe and comfortable environment.
- Have concerns or complaints addressed in a timely manner.
Patient Responsibilities
As a patient of Hope Island and Homeworld Helensvale Medical Centres, you have a responsibility to:
- Notify the medical centre as soon as possible if you are unable to attend your scheduled appointment.
- Provide complete and accurate information regarding your health, medical history, and medications.
- Respect the rights of other patients, visitors, and staff, and treat others with courtesy and respect.
- Advise your healthcare providers when you do not understand explanations.
- Respect the property of the facility and others.
- Be responsible for payment of all fees.
Facilities
The staff will ask you if you would like your Medicare rebate to be sent electronically. Once you have given your consent the claim will be transmitted to Medicare and the rebate organised.
If you need to go to a Medicare office, it is co-located with Centrelink at
37-39 Cotton St, Nerang QLD 4211
We have EFTPOS facilities and accept Mastercard and Visa.
A television is provided. Stands in the waiting room contain pamphlets on a variety of health issues and we encourage patients to help themselves. Patient information is displayed on electronic display screens.
Chilled spring water is provided in the waiting room.
Interpreter Services
We have access to interpreter services if a patient requires help with communication. Please see our reception staff.
Email Policy
Email Policy
Patients may contact their doctor by email:
reception@himc.com.au, although this is not the preferred method of contact.
Never use email for urgent matters.
Your doctor or designated staff member will respond to your enquiry by telephone as we are unable to guarantee confidentiality through email.